Payment Policy

At James & Chloe Melbourne, we offer secure and convenient payment options for customers in Australia.

If you have any questions regarding payments, you may contact us at:
📧 info@jameschloemelbourne.com

Accepted Payment Methods

We currently accept the following payment methods:

  • Credit Card (Visa, Mastercard, Maestro and AMEX)

  • Google Pay

  • Apple Pay

  • Shop pay

All payments are processed in AUD (Australian Dollars).

We reserve the right to update, modify, or remove available payment methods at any time without prior notice.

Payment Security

Your security is important to us.

  • All transactions are processed through secure, encrypted SSL connections.

  • Payments are handled by trusted third-party payment providers.

  • We do not store full credit card details on our servers.

This ensures that your payment information remains protected at all times.

Order Processing

  • Orders will only be processed once payment has been successfully completed and authorized.

  • If a payment is declined, reversed, charged back, or flagged as suspicious, we reserve the right to cancel or suspend the order.

An order confirmation email does not guarantee acceptance if payment authorization fails.

Refunds

If you are entitled to a refund under our Return Policy or under the Australian Consumer Law (ACL):

  • Refunds will be issued via the original payment method.

  • Refunds are processed within a reasonable timeframe after approval.

  • Processing times may vary depending on your payment provider or financial institution.

If a refund relates to a major failure under the Australian Consumer Law, you are entitled to a full refund.

Contact

For any questions regarding payments or billing, please contact:

James & Chloe Melbourne
📧 info@jameschloemelbourne.com