Shipping & Delivery

At James & Chloe Melbourne, we are committed to delivering your order as efficiently, securely, and reliably as possible. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our website.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding public holidays. During promotional periods, seasonal sales, or peak shopping periods, processing times may be slightly extended.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Times

The estimated delivery time is 3–15 business days, depending on your delivery location within Australia.

Delivery timeframes are estimates only and are not guaranteed. While we work closely with our logistics partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including:

Customs inspections
Carrier or courier delays
Severe weather conditions
Public holidays
High shipping volumes
Operational disruptions
Other unforeseen circumstances

If your order is delayed beyond the estimated timeframe, please contact our customer support team and we will be happy to assist.

Shipping Origin

To provide competitive pricing and efficient fulfilment, orders are shipped directly from our international fulfilment partners.

Depending on inventory availability and your delivery location, products may be dispatched from different warehouse locations.

If your order contains multiple items, they may arrive in separate shipments. If this occurs, separate tracking information will be provided where applicable.

No Hidden Shipping Fees

We aim to ensure that our customers do not incur any unexpected import duties or customs charges on orders delivered within Australia.

In the unlikely event that any customs-related issue arises, please contact our customer support team at info@jameschloemelbourne.com We will review the situation and provide appropriate assistance in accordance with applicable Australian consumer laws.

Shipping Address

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

If you notice an error in your shipping address, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes once an order has entered processing.

James & Chloe Melbourne is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Lost, Delayed or Damaged Shipments

If your order has not arrived within the expected delivery timeframe, appears to be lost in transit, or arrives damaged, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and determine an appropriate solution in accordance with applicable consumer protection laws.

Australian Consumer Law

Nothing in this Shipping & Delivery Policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (ACL).

Where required under Australian Consumer Law, we remain responsible for goods until they have been delivered to you.

Force Majeure

We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to:

Customs inspections
Natural disasters
Extreme weather events
Government actions
Industrial disputes
Transportation disruptions
Pandemics or public emergencies

Such events may extend delivery timeframes.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

James & Chloe Melbourne
Email: info@jameschloemelbourne.com