Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of James & Chloe Melbourne.
Business Information
Business Name: James & Chloe Melbourne
Address: Van der Heimstraat 35, Netherlands
Email: info@jameschloemelbourne.com
Chamber of Commerce (KvK): 85893684
VAT Identification Number: NL004167732B94
By accessing our website and placing an order, you agree to be bound by these Terms.
You must be at least 18 years old to place an order.
1. Products
We make every effort to ensure product descriptions, images, and pricing are accurate. However:
Minor variations in colour or appearance may occur due to lighting, screen settings, or manufacturing differences.
We reserve the right to correct errors, update product information, adjust pricing, or cancel orders where necessary.
Product images are for illustrative purposes only.
2. Orders & Payment
Orders are processed only after full payment has been received.
We reserve the right to cancel or refuse any order suspected of fraud, unauthorized activity, chargeback abuse, or misuse.
Order confirmation emails do not constitute final acceptance of an order.
3. Shipping & Delivery
Processing Time: 1–3 business days
Estimated Delivery: 3–15 business days (may vary)
Products are shipped directly from our international fulfillment partner.
Delivery timeframes are estimates only and may be affected by customs processing, carrier delays, peak seasons, or events beyond our reasonable control.
In accordance with the Australian Consumer Law (ACL), we remain responsible for goods until they are delivered to you.
4. Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the ACL.
If a product has a major failure, you are entitled to a refund or replacement.
If a product has a minor failure, we may choose to repair or replace the goods within a reasonable time.
These rights apply in addition to our voluntary return policy.
5. Returns
Please refer to our separate Return Policy for full details.
Statutory rights under the Australian Consumer Law apply independently of our change-of-mind return policy.
6. Limitation of Liability
To the extent permitted by law:
We are not liable for indirect, incidental, or consequential losses arising from the use of our website or products.
Our liability is limited to the purchase price of the product concerned.
Nothing in these Terms limits your rights under the Australian Consumer Law.
7. Intellectual Property
All website content, including images, branding, product descriptions, and text, is the property of James & Chloe Melbourne and may not be reproduced, distributed, or used without prior written permission.
8. Dispute Resolution
If you have a complaint, please contact us first at:
📧 info@jameschloemelbourne.com
We aim to respond within 5 business days.
If we cannot resolve the issue directly, customers located in Australia may seek assistance from their local consumer protection authority.
9. Governing Law
These Terms & Conditions are governed by the laws of the Netherlands.
Return Policy
Change of Mind
You may request a return within 30 days of receiving your item.
For change-of-mind returns:
Items must be unused, unworn, and in original condition
All tags must remain attached
Return shipping costs are the responsibility of the customer
Faulty or Defective Products
Under the Australian Consumer Law:
If the product has a major failure, you are entitled to a refund or replacement.
If the product has a minor failure, we may repair or replace the product within a reasonable time.
If a return relates to a product fault covered by the ACL, reasonable return shipping costs will be reimbursed.
Refunds will be processed within 5–10 business days after the returned item has been received and inspected.
Shipping Policy
We offer free shipping on all orders within Australia.
We reserve the right to modify or withdraw shipping promotions at any time, without affecting confirmed and paid orders.
Orders are shipped from our international fulfillment partner.
Customs duties or import charges, if applicable under Australian regulations, are the responsibility of the customer unless otherwise required by law.
Privacy Policy
1. Information We Collect
We may collect:
Name
Address
Email
Phone number
Payment details
IP address
Device information
Website activity and interactions
2. How We Use Your Information
We use personal data for:
Order processing and fulfillment
Customer service
Fraud prevention and security
Marketing communications (with consent)
Website optimization and performance analysis
3. Marketing & Tracking
We use:
Meta (Facebook) Pixel
Behavioural advertising tools
Shopify analytics
Klaviyo for email marketing
In accordance with the Spam Act 2003, marketing communications are sent only where consent is provided. You may unsubscribe at any time via the unsubscribe link or by contacting us directly.
4. International Data Transfers
As a Netherlands-based business using international service providers, your data may be processed or stored outside Australia, including within the European Union and the United States.
We take reasonable steps to ensure data protection consistent with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
5. Your Rights
Under the Privacy Act 1988 and the Australian Privacy Principles, you may:
Request access to your personal data
Request correction of inaccurate information
Request deletion where applicable
If you are not satisfied with how we handle your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).