Refund policy

At James & Chloe Melbourne, we are committed to complying with the Australian Consumer Law (ACL) and ensuring that our customers are treated fairly and transparently.

If you have any questions regarding refunds, you may contact us at:
📧 info@jameschloemelbourne.com

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

  • A refund or replacement for a major failure;

  • Compensation for any other reasonably foreseeable loss or damage;

  • A repair or replacement if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Refund Policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

Major Failure

A product is considered to have a major failure if:

  • It is significantly different from the description or sample shown;

  • It is unsafe;

  • It is substantially unfit for its normal purpose;

  • It cannot be fixed within a reasonable time.

If your product has a major failure, you may choose between a refund or replacement.

Minor Failure

If the issue is considered a minor failure, we may choose to repair or replace the item within a reasonable time.

If we are unable to repair or replace the item within a reasonable time, you may be entitled to a refund under the Australian Consumer Law.

Change of Mind Returns

We offer a 30-day change-of-mind return period from the date you receive your item.

To qualify:

  • Items must be unused, unworn, and in original condition;

  • All tags must remain attached;

  • Return shipping costs are the responsibility of the customer.

Change-of-mind returns do not apply to faulty products covered under the Australian Consumer Law.

Refund Processing

  • Approved refunds will be processed via the original payment method within a reasonable timeframe after inspection of the returned item.

  • If a refund is due to a product fault covered under the Australian Consumer Law, reasonable return shipping costs will be reimbursed.

Processing times may vary depending on your financial institution.

Contact

To request a refund or report a product issue, please contact:

James & Chloe Melbourne
📧 info@jameschloemelbourne.com