Privacy policy

James & Chloe Melbourne is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase.

If you have any questions, you may contact us at:
📧 info@jameschloemelbourne.com

1. Information We Collect

We may collect the following types of personal information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party providers)

  • IP address

  • Device information

  • Website activity and browsing behaviour

We may also collect information through cookies and tracking technologies.

2. How We Collect Information

We collect personal information when you:

  • Place an order

  • Subscribe to marketing communications

  • Contact customer support

  • Browse our website

  • Interact with our advertisements

Some information is collected automatically via cookies, pixels, and tracking tools.

3. How We Use Your Information

We use your personal information to:

  • Process and deliver orders

  • Provide customer support

  • Prevent fraud and unauthorized activity

  • Improve our website and services

  • Send marketing communications (where consent has been provided)

We only process personal information where permitted under applicable law.

4. Marketing & Communications

In accordance with the Spam Act 2003, we only send marketing emails where:

  • You have provided consent; or

  • It is otherwise permitted by law.

All marketing communications include a clear unsubscribe option. You may opt out at any time by clicking the unsubscribe link or contacting us directly.

5. Cookies & Tracking Technologies

We use cookies and similar technologies, including:

  • Functional cookies

  • Analytics tools

  • Meta (Facebook) Pixel

  • Behavioural advertising technologies

  • Shopify analytics

  • Klaviyo email marketing tracking

These tools help us:

  • Analyse website traffic

  • Improve website performance

  • Deliver relevant and personalized advertising

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

6. Disclosure to Third Parties

We may share personal information with trusted third-party service providers, including:

  • Shopify (e-commerce platform)

  • Payment processors

  • Shipping carriers

  • Meta Platforms (advertising services)

  • Klaviyo (email marketing provider)

We do not sell your personal information.

Third-party providers are required to handle your data in accordance with applicable privacy laws.

7. International Data Transfers

As a Netherlands-based dropshipping business using international suppliers and service providers, your personal information may be stored or processed outside Australia, including within the European Union and the United States.

We take reasonable steps to ensure that overseas recipients handle personal information in accordance with:

  • The Privacy Act 1988 (Cth)

  • The Australian Privacy Principles (APPs)

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders

  • Comply with legal and tax obligations

  • Maintain business records

  • Provide marketing communications (until you unsubscribe)

When information is no longer required, it is securely deleted or de-identified.

9. Your Rights

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Lodge a privacy complaint

To exercise your rights, contact us at:

📧 info@jameschloemelbourne.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Security

We take reasonable technical and organizational measures to protect your personal information against misuse, interference, loss, unauthorized access, modification, or disclosure.

This includes secure payment processing and controlled access to personal data.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or regulatory changes.

Any updates will be published on this page, and continued use of our website constitutes acceptance of the revised policy.